Refund Policy

1. 7-Day Money-Back Guarantee

Last updated: October 8, 2026

If you are not satisfied with a paid plan, you may request a full refund within 7 days of your first purchase of that plan (monthly or yearly), no questions asked. Contact support@xeyond.com from your account email.

2. Add-On Packs

Add-on minute packs are refundable within 7 days of purchase if unused. Partially used packs are not refundable.

3. Renewals

After the first 7 days, subscription fees — including renewals — are non-refundable, except where required by law. Cancelling stops future billing; your paid access continues until the end of the current billing period. Yearly plans include 3 bonus months; bonus months have no cash value and do not change the refund calculation, which is based on the amount actually paid.

4. Custom and Enterprise Agreements

Fees under Custom plans and separate written agreements (including implementation services) are governed by the refund and termination terms of those agreements, not this policy.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method through our payment partner, typically within 5–10 business days depending on your bank or payment provider. If you paid through a merchant-of-record partner, the refund will appear under that partner's name on your statement.

6. Chargebacks

If a payment is disputed through your bank, your account may be suspended while the dispute is resolved. Please contact us first — we can resolve most billing issues faster than a chargeback process.

Contact: support@xeyond.com